# touristinfo.ai

> AI-powered destination management platform for tourism destinations (DMOs), municipalities, and hotels. Multilingual AI chatbots (80+ languages) handle guest communication 24/7 on the website, WhatsApp, and on-site QR touchpoints, while smart visitor flow management helps prevent overtourism and keeps every recommendation aligned with the destination's sustainability rules.

touristinfo.ai is built by Mediatize SRLS (Bolzano, South Tyrol, Italy, founded May 2024) in partnership with sustainability-certified Alpine destinations (San Vigilio, Olang-Valdaora, Antholzertal-Valle Anterselva) and supported by the University of Bolzano through the European Digital Innovation Hub. Trusted by 10+ destinations including the City of Bolzano, Kiens, and Eppan. Winner of the Premio Speciale Innovazione Turismo 2025 and featured in 80+ newspapers, magazines, and TV stations, including Corriere della Sera, Il Sole 24 Ore, Rai News, ANSA, and HuffPost.

## What problems it solves

- DMO management and guest communication: a branded AI concierge answers visitor questions instantly, 24/7, in the visitor's own language, trained exclusively on the destination's own verified data (no hallucinated third-party content).
- Overtourism prevention and visitor flow management: real-time data feeds (parking availability, traffic, visitor counters, weather) let the AI guide visitors toward less crowded, equally attractive alternatives when popular spots reach capacity.
- Sustainable tourism and certified destinations: recommendation rules developed with sustainability-certified destinations weigh ecological, economic, and social impact, respecting capacity limits, protected areas, and seasonal restrictions.
- Omnichannel guest support: one AI agent deployed across the destination website, WhatsApp, Messenger, and QR codes at physical touchpoints, with smart escalation to human staff when a request needs a person.
- Hotel guest communication: hotels inside a destination get their own AI assistant under the destination's umbrella, sharing the destination knowledge base.
- Multilingual visitor service: automatic language detection and real-time answers in over 80 languages, with custom branding and a personality tailored to the destination's character and values.

## Who it is for

- Destination marketing and management organizations (DMOs) that want to communicate their values at scale and balance visitor satisfaction with community well-being.
- Municipalities and tourism boards dealing with overtourism, peak-season crowding, or visitor distribution across attractions.
- Sustainability-certified destinations that need AI guardrails consistent with their certification commitments.
- Hotels and hospitality businesses inside managed destinations that want 24/7 multilingual guest communication.

## Key pages

- [Home](https://touristinfo.ai/en): product overview, features, and how the AI advisor manages visitor flows
- [Pricing](https://touristinfo.ai/en/pricing): plans for destinations (sized by overnight stays) and hotels (sized by beds)
- [About](https://touristinfo.ai/en/about): company story, founders, mission, and partner destinations
- [Request a demo](https://touristinfo.ai/en/request-demo): book a personal walkthrough
- [Contact](https://touristinfo.ai/en/contact): get in touch with the team
- [Blog](https://touristinfo.ai/en/blog): product updates and sustainable tourism insights
- [Help center](https://touristinfo.ai/en/help): guides and support articles

The site is available in English (/en), German (/de), and Italian (/it).

## How it works

1. Define the destination's character: a workshop session captures personality, values, and sustainability goals.
2. Set sustainability rules: capacity limits, protected areas, and guidelines are configured per destination.
3. Connect data sources: real-time feeds from parking systems, traffic monitors, visitor counters, and weather services.
4. Test with local stakeholders: destination managers, local businesses, and community representatives validate the AI advisor.
5. Deploy across touchpoints: launch on the website, WhatsApp, and QR codes, then monitor and optimize.

## Security and data

- Privacy-first, GDPR-compliant architecture; customer data is never used for third-party model training.
- Full data sovereignty: destinations keep ownership and control over their information.
- AI guardrails prevent information leaks and keep answers accurate, relevant, and on-brand.

## Company

- Legal entity: Mediatize SRLS, Via Don Narciso Sordo 30, 39100 Bolzano, Italy (VAT IT03241870215)
- Founders: Sebastian Betz (Co-Founder, CEO) and Julian Palmarin (Co-Founder)
- Support: support@touristinfo.ai
- Programs: Microsoft for Startups Founders Hub, NVIDIA Inception, NOI Techpark incubation, European Digital Innovation Hub (with the University of Bolzano)

## Optional

- [Privacy policy](https://touristinfo.ai/en/legal/privacy-policy)
- [Terms of service](https://touristinfo.ai/en/legal/terms-of-service)